Practice or Business Manager | Institute for Healthy Living | Sydney | Part time 24-30 hours/week

JOB PROFILE
The Institute of Healthy Living
  • Post Date: July 29, 2019
  • Apply Before: September 9, 2019
  • Views 632
Job Overview

We are an energetic and growing private practice of 8 (mostly part-time) Psychologists looking for a Practice or Business Manager who shares our passion for helping others. This is an ideal opportunity for a dynamic, motivated and savvy individual with business management and / or health administration experience looking to join a growing, flexible, supportive practice.  

Duties and Responsibilities

The Practice Manager will be responsible for the day-to-day operations required to provide a high-quality service to our clients. The practice sees a range of clients – mostly women – in particular for anxiety, eating disorders, trauma, emotion regulation, stress and low self-esteem. Specifically, the role involves:

Client relationship management

  • Assisting the Director to maintain the quality of therapeutic services provided
  • Dealing with any escalated client issues (such as negative customer service experiences)
  • Supporting our admin team to continue developing thorough intake and therapist matching procedures
  • Identifying how we can improve, expand or tailor our services and operations
  • Contributing to and managing administration processes. Some cover of reception (phone, emails or front desk) will be involved when staff are sick or when the front desk is busy 

Accounts and finances

  • Management of accounts receivable and payable: coordinating process of following up unpaid fees, organising payment of business expenses
  • Weekly reconciliation (or managing reception to do this)
  • Practice performance monitoring and analysis
  • Liaising with bookkeeper and accountant when necessary 
  • Processing staff payroll
  • Calculating clinician invoices each month

Improving processes and change management

  • Identify opportunities for improvement
  • Manage change projects 
  • Creation of more efficient, clear and documented procedures
  • Management of change process (even Psychologists struggle with change!)

Being our ‘Go-to person’

  • Being a resourceful, independent problem solver

People and culture

  • Direct manager for Psychologists (in collaboration with Director)
  • Direct manager for reception team
  • Managing reception staff schedule
  • Support in recruitment, induction and training
  • Striving to ensure clinical team feel supported, valued and engaged at work
  • Developing opportunities for team connection and cohesion

Marketing (not essential but highly desirable to have skills in this area)

  • Collaboratively developing quarterly marketing plan with founder, Alysha
  • Taking steps to proactively maintain positive GP relationships: booking GP meet and greets, helping to answer GP’s referral questions etc.
  • Assisting with the development of online content and videos 
  • Regularly updating content on website
  • Coordinating bimonthly GP newsletters and monthly client e-newsletters
  • Develop practice social media presence
  • Manage digital marketing processes 

Essential criteria

This role would suit someone who:

  • Has prior people management and / or business management experience
  • Has completed business, marketing or management studies and is keen to put their learning to use (not essential if you have extensive practical experience)
  • Has a proven track record of exceeding expectations in their past roles
  • Has exceptional multi-tasking and prioritising capabilities
  • Is a warm yet assertive person
  • Has self-awareness and an interest in psychology
  • Is creative and entrepreneurial in their thinking
  • Is adaptable and willing to learn
  • Enjoys a challenge
  • Enjoys the freedom of not being micro-managed
  • Is interested in opportunities to grow and develop with our practice
  • Is looking for a long-term, flexible role

What’s the deal?  

  • Part-time: 24-30 hours per week, preferably across 4 or 5 days
  • Salary: $77-$88k package (FTE including Super)
  • Location: Bondi Junction, Sydney
  • Starting: when you’re ready
  • Other benefits: 
    • The opportunity to ‘make the role your own’
    • Some of the loveliest co-workers you will come across
    • Financial incentives (including possibility of equity in the future) for exceptional performance and commitment

Want to join the team? 

If you would like to run our wonderful business, as a key partner to our founder Alysha, want to have an impact and want to grow your experience, please apply, with a cover note speaking to:

  • Why your skills, experience and aptitude make you the best match for this role
  • Why would you like to be a part of our team
  • What makes you an excellent business manager