About us

The TOM Co is an Australian, female-owned business, founded in 2009 by Aimee Marks and operates the brands TOM Organic and tooshies by TOM. Our range of certified organic tampons, pads, maternity products, as well as eco nappies and wipes have been developed by women, for women and are available Australia-wide. We believe that business can be a force for good, which is why we’re one of the founding B Corporations in Australia. You can find out more about TOM at www.thetomco.com

Our values are:

Empower women
Forge bravely
Evolve fast
Bring the vibe
Set the pace
Do the right thing
Lead with heart

About this role

The TOM Co is experiencing fast growth as the organic and eco-minded consumer looks for alternatives that are easily accessible. Due to this growth and an internal promotion, an opportunity has arisen for us to fill the Operations and Logistics Co-ordinator role.

The successful candidate will be passionate about the TOM brand and will use their skills, experience and knowledge to support the business across all aspects of the day to day operations of the business and will report to the Supply Chain Manager. The candidate will be solutions based, have excellent attention to detail and hold a proactive approach.

We work with many of the major Australia retailers including Coles and Woolworths, so the pressure is high, the turnarounds are tight and there is always a problem there to be solved.

Our growth plans include expanding into new international markets, which will also bring with it a unique set of challenges. We are looking for someone who can take on the day to day competently and can creatively problem solve on the fly.

Key responsibilities and tasks

Day to day processing of outbound orders with all customer channels – end to end – receipt of orders, processing and invoicing.
Managing the co-ordination of the logistics movement of our stock ensuring we meet our DIFOT KPI across all customer channels.
Communicate with both internal and external teams to ensure on time delivery, negotiate delays or resolve roadblocks.
Managing the communication and relationship with our key external stakeholders – 3PL Warehouses, Customer Service Teams, Account Managers and all Customer Inventory Stock and Supply Planners, as it relates to order processing and fulfillment.
Support day to day co-ordination of operational activities within the business – managing stock transfers, internal team stock sourcing requirements and other adhoc requests to support business objectives and manage customer expectations.
Review and identifying process improvements, maintain and updating process documentation for reference purposes.
Support our Online platform and other growth channels (e.g. export markets) with back of office support in the areas of ensuring orders are completed, stock set up and invoicing reconciliations/processing.
Support Supply Chain Manager and Product Director on requests to co-ordinate and or send samples/products for testing and analysis for quality and compliance purposes.
Support team on adhoc requests, that will come up from time to time.

Skills & experience

2+ years experience in a customer facing role, some experience in manufacturing & logistics, inventory management preferred, but not essential.
Demonstrated proven stakeholder management skills, at all levels.
Ability to juggle multiple tasks at once with effective prioritisation and attention to detail.
Makes complex things simple.
Strategic thinker who can contribute to continual improvement of the business.
Effective, confident communicator and influencer at all levels of the business.
Comfortable with uncertainty and an ability to find solutions on the fly.
Strong Knowledge of Excel.
Ability to analyse and summarise data.
Ability to work autonomously and with a team.
Inventory Cloud Based Software, Xero experience a plus but not essential.

Why work with us

Our team - we’ve worked hard to find the right people who can grow with the business and seeing you reach your full potential is our goal.
Our health & wellness – it’s is a key part of who we are and our team benefits reflect this: healthy snacks, complimentary meditation app, genuine flexible working hours and locations.
Our space – we have a beautiful open plan office in St Kilda, attached to a co- working space with its own café and close to public transport.
Our culture – we work hard, innovate, learn from our mistakes, celebrate our successes and have fun.

The deal

Start date: July
Location: We are in St Kilda, but have genuine flexible work location
Hours: This role is full time or the equivalent of 4 days across 5 days- we want to find the best person for the role. You tell us what works for you we are really flexible.

How to apply

If you’re keen to apply and are not already part of our marketplace please sign up to Beam. Applying is easy — upload a CV, answer 3 questions and record a 1-minute intro video so we can get to know you.

We look forward to meeting you!

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